I Get This Call Every Day

The green light flashes another caller is on the line. You can tell right away its going to be one of those calls... hes got a simple request, but youre caught between the bureaucracy that requires a gauntlet of security questions and a person who can barely remember his last address. It would be so easy to let things slide. Just ease him through the questions, give him a hint or a nudge... or maybe youre done putting up with this. Your tolerance is shot and youre just not going to hold back on the snark. But either approach could end disastrously. You need this job. Features: A branching narr...